Returns & Exchanges
At CARZENY, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, we offer a hassle-free 30-day return policy for all unworn items in their original condition.
Initiate Your Request
Log into your CARZENY account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the invoice is included inside the parcel.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing